Terms & Conditions
1. Privacy
We are committed to protecting your privacy. We NEVER share our customers’ personal information with anyone. Read our Privacy Policy
2. Security
We use Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address.
3. Ordering
3.1. Online Orders
In order to place your first order online, simply add the items you wish to order to your shopping cart. When you are finished, click the checkout button and proceed to complete the order. You can also create an account in order to save your card information and shipping address for a faster check out experience in the future.
3.2. Phone Orders
You may place an order over the phone from 6:00 am – 11:00 pm Pacific Time Monday through Friday, and from 9:00 am – 11:00 pm Saturdays and Sundays. A customer service representative will assist you in placing your order.
To place an order by phone, dial: 008613714743902
Please be prepared to order when you call. Although our Customer Service representatives are happy to answer any question you have about our products, we are unable to advise you exactly which items you should order.
SENSU Toys Store reserves the right to refuse service to any person.
4. Payment Methods
We accept each of the cards listed below.
Your payment information is 100% secure. All information included with your order is encrypted for privacy while in transit.
4.1. Currencies Accepted
We accept credit card payment in US Dollars, Euros, and Pounds Sterling via credit card.
Once you have completed adding items into your shopping cart, you will be prompted to chose your preferred payment type.
4.2. Managing Stored Payment Data
If you have or create an account with us, for your convenience we store information about the card so that it is available to you for subsequent purchases. If you do not wish to have this information saved for future use you can easily delete it. Simply click on the “Account” icon in the top right of the screen and click on the “Change” button in the payment information section. You will be taken to a page that allows you to remove credit cards you may have on file. For your protection we do not actually store your credit card number, but rather a unique token identifier that can only be used by us to specify your card with our payment processor. With this token we also store the card type, last four digits of the card and expiration date for your reference. Again, this applies only to purchases made via credit card where you have an account with us. None of these data are stored if you have only made payments via Paypal or guest checkout.
5. Shipping
5.1. Discreet Shipping
All of our packages are shipped discreetly from our multiple warehouses in plain packaging, with “SENSU” as the name on the return address.
5.2. Order Fulfillment Time
Orders are usually shipped within 2-5 business days from the day the order was completed. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.
5.3. Shipping Methods
We use the Postal Service (like USPS), DHL, UPS, and Federal Express to ship our orders.
All shipping methods are trackable, but tracking update depends on the selected carriers. We will not be liable for loss or damage of orders shipped via Postal Service, and also not be liable for stolen packages with confirmed delivery status.
5.4. International Customers and Shipping Choices
Buyers are fully responsible for complying with their country’s laws, Customs regulations, taxes, and duties. SENSU Toys Store is not responsible for packages delayed or detained in Customs.
5.5. Shipping Costs
The charge for shipping your order is determined by the weight and size of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.
5.6. Overnight and Second-Day Shipping
When calculating time frames for overnight or second-day delivery, be aware that orders are picked up from our warehouses Monday through Friday and not on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before noon Eastern Time, Monday through Friday, will usually ship that same day. Orders placed after noon will ship the next business day. Overnight and Second-Day Shipping orders placed after noon on Friday will ship on Monday (or the next business day). Examples:
We trust our delivery carriers, UPS, FedEX, DHL and Postal Services to do their best to deliver orders on time as advertised, but we cannot guarantee shipping times when carriers fall behind.
5.7. Undeliverable Packages
If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email.
If the delivery problem is determined to be due to an error on the part of SENSU Toys Store or of the delivery service, then SENSU Toys Store will either replace the order for you or refund all charges, at your choice.
For more details shipping policy, please check this page: shipping policy.
6. Order Status
You can check the status of your order on our website 24 hours a day.
7. Warranty & Returns
SENSU offers a 3 months limited warranty on all SENSU products. The Limited Warranty Period starts from the date of purchase.
If you receive a defective product, please notify us within 7 days of receipt via email, and include a detailed description of the defect or issue, along with your order number and date. Based on your description, we may request the product to be returned for improvement (Please contact us before sending back the items. Otherwise we will refuse to accept the return.). Ensure any used product is thoroughly cleaned before return.
Due to the nature of our products, we don’t accept returns on used items. If unopened, we will refund the remaining balance minus shipping. For used products with confirmed issues, a 50% refund (excluding shipping) will be provided.
8. Canceling an Order
Once an order has been processed, we are unable to make any additions, changes or quantity adjustments to it, or stop it from shipping.
If you changed your mind before the order is delivered, and no longer wish to receive the product, you can mark the UNOPENED box with “Return to sender” and send it back to us. Once we receive the order back, we will credit you for the cost of the product minus a 20% restocking fee. You will not receive credit for the shipping fee.
If you have any additional concerns about an order, please contact our customer service for help. Customer Service representatives are also available by phone from 6:00 am – 11:00 pm Pacific Time Monday through Friday, and from 9:00 am – 11:00 pm Saturdays and Sundays.
Customer Service can be reached at 008613714743902
You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.
9. Email List
9.1. Our Email List
Email subscribers receive exclusive special offers, savings, promotions and news. We NEVER share, sell or rent our mailing lists – Read our Privacy Policy.
9.2. How Do We Ensure Your Selections?
For your own protection we will send you an email to confirm that you wish to subscribe to the selected mailing list. You will then need to confirm your choice. We require this “double opt-in” to ensure that you are getting the email that you want to the correct email address.
Unsubscribing from Email Lists
You can unsubscribe by clicking on the unsubscribe link located at the top and bottom of each promotional email.
You will receive a final email confirming that your address has been removed from our lists. Please allow up to 48 hours for this to take effect. You may receive one or two promotional emails between the time you request to be removed from a list and the time that we are able to physically remove you from our database. We thank you for your patience.
To ensure that you are getting order confirmation emails, customer service replies and the emails that you subscribe to, be sure to add us to your address book. Some internet providers have spam filters which will inadvertently block email unless the sender is in your address book. To ensure that our special offers and information get to you, please add: info@sensutoys.com to your address book.
10. My Account
10.1. How to Change Your Account Information
You can change your account information at any time. Log on with your user name and password and click the My Account link located at the top of every page. Each section displayed on your account page has an edit link that allows you to change the information contained within that section. Customers may change the following information: Username, Email, Password, Billing & Shipping Addresses, Currency and Player Preference. To change other information, you will need to contact customer service.
11. Shopping Cart
11.1. Adding Items to Your Cart
To add an item to your shopping cart, click the Add to Cart link found on each product page.
11.2. Adjusting Quantity
To adjust the quantity of any item in your cart, type the number you want to order in the Quantity box, then click the Update button.
11.3. Removing Items from Your Cart
To remove an item from your shopping cart, check the Remove box, then click the Update button.
12. Ratings
You are welcome to rate any item in our store that you feel strongly about, even if it’s not an item you purchased from us. Look for the “Review” section on the item’s product pages.
13. Writing Product Reviews
13.1. Reviewer guidelines
The most important guideline is: Write about what you liked (or didn’t like) and why. Other users care about your opinion. It is best to focus most of your comments on the product you’re reviewing, you can also selectively compare it to related items. Finally, even though you’re reviewing adult material, please do not use offensive language.
13.2. Review posting
All reviews are evaluated by editorial staff. We reserve the right to publish submitted reviews in full, in part or not at all. Once approved, reviews will be displayed on the product description page for the product that you reviewed.
13.3. Verified Buyer Reviews
We like to hear from customers who have had experience purchasing and using the product that they are reviewing. Our review system offers to collect your email when reviewing directly from the product description only to verify your purchase. All reviews collected from our email prompts are considered verified buyer reviews.
13.4. Review usage terms
We reserve the right to edit reviews for appropriateness and accuracy. The posting of reviews on our site is done without any promise of present or future acknowledgement or compensation. All posted reviews become our nonexclusive property, with limited republishing rights retained by the author. By submitting a review, you are granting us a license to use, reproduce, revise or display such postings.
14. Dispute Resolution
By using this web site, viewing its contents or ordering from us, you agree to resolve any disputes with us by first contacting us via email. If you are not able to obtain resolution of your dispute via email, you agree that it will then be resolved by dispute resolution located in Shenzhen, Guangdong Province, China.
15. Sales Tax and VAT
SENSU Toys Store does not charge tax. All the prices listed do not include tax. For international orders, customers may need to pay necessary taxes at import. The shipping carrier will contact you and require a payment if this happens.
16. Accessibility
We aim to make our website accessible and usable for all our customers, including those with disabilities. Our goal is to permit our customers to successfully gather information and transact business through our website.
We are taking a variety of steps and devoting resources to further enhance the accessibility of our website through continued monitoring and testing. We strive to meet the recommendations of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1.
If you have difficulty using or accessing any element of this website or if you have any feedback, please feel free to contact us. We will work with you to make all reasonable efforts to correct the issue and assist with immediate needs.